Remote support

For clients who are already on the phone with Polaris.

  1. Download the support app

    Download the Polaris support app. The download opens separately so these instructions stay here. The link selects the current version for Windows or Mac.

  2. Run it

    On Windows, run the download and allow it to make changes when asked. On a Mac, open the downloaded file. The app will show a nine-digit code.

  3. Read the code to Luke

    He can then see your screen and, with your permission, control it. Closing the window ends the session, and the app removes itself.

The code is the key

Give the code only to Polaris during a call you are already on with us. Polaris will never contact you unexpectedly and ask you to run this app or read out a code. Anyone who does is not Polaris; hang up.

Support for Mac, iPhone, iPad, and Android can be arranged during the call. Remote sessions are covered by your client agreement.